Legal
Privacy Policy
ZenFit, a group under Trawler Express Network Private Limited, respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, protect, and share personal information when you interact with us.
Last updated
Information We Collect
Key points
- We collect contact, order, support and technical information depending on how you interact with ZenFit.
- Payment card details are processed by authorised payment providers — ZenFit may not store complete card information.
Depending on how you interact with ZenFit, we may collect personal and contact information, order and purchase information, customer support information, and website/technical information.
Personal and contact information may include:
- Full name
- Mobile/telephone number
- Email address
When you purchase ZenFit products, we may collect information relating to products ordered, order number, invoice details, delivery information, installation details, product serial number, warranty information, service and maintenance requests, and payment status.
When you contact ZenFit for enquiries, installation, warranty, service, returns, or complaints, we may collect photographs, videos, product information, service history, and other information you voluntarily provide.
When you visit our website, certain technical information may be collected automatically, including IP address, browser type, device type, operating system, pages visited, date and time of visits, website usage information, and approximate location derived from technical information, where applicable.
- Billing address
- Delivery address
- Postal code
- Company or organisation name, where applicable
- Other contact information that you voluntarily provide
How We Collect Information
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- Information is collected when you visit our website, place orders, request service, or contact us.
- We may also receive information from delivery partners, payment providers and authorised dealers.
We may also receive relevant information from authorised service providers, delivery partners, payment providers, dealers, or other business partners where necessary to provide our products and services.
We may collect personal information when you:
- Visit or use our website
- Submit an enquiry or contact form
- Request a product quotation
- Place an order or make a purchase
- Provide delivery information
- Request installation
- Register a product or warranty
- Contact customer support
- Request repair or service
- Submit a warranty claim
- Participate in promotions, surveys, or other activities
- Communicate with us through email, telephone, WhatsApp, social media, or other channels
How We Use Your Information
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- Used to process orders, arrange delivery and installation, and provide warranty service.
- May be used for fraud prevention, legal compliance and improving our products and services.
ZenFit may use your personal information for legitimate business and service purposes, including:
- Processing and fulfilling product orders
- Processing payments
- Arranging manufacturing and delivery
- Arranging product installation
- Providing warranty and after-sales service
- Responding to enquiries and requests
- Providing customer support
- Processing returns, replacements, or refunds where applicable
- Maintaining product and warranty records
- Communicating important information regarding your order or product
- Sending service, installation, warranty, and administrative notifications
- Improving our products, website, and customer service
- Preventing fraud, misuse, or unauthorised activity
- Maintaining business and accounting records
- Complying with applicable laws and legal obligations
- Conducting internal analysis and business operations
- Sending promotional or marketing communications where permitted and, where required, with your consent
Product, Warranty and Service Information
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- We retain product ownership, warranty and service history to support after-sales service.
If you purchase a ZenFit product, we may retain information relating to the product and its ownership or purchase, including the order number, invoice, serial number, delivery information, installation information, warranty status, and service history.
This information may be used to provide warranty, maintenance, repair, replacement, and customer support services.
Marketing and Promotional Communications
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- You may opt out of promotional communications at any time.
- Transactional communications (order updates, warranty notices) will continue even after opt-out.
We may use your contact information to communicate with you about ZenFit products, services, offers, promotions, new products, and other relevant information, where permitted by applicable law.
You may request to stop receiving promotional communications from us by using the unsubscribe option where provided or by contacting us through the details provided in this Privacy Policy.
Even if you opt out of promotional communications, we may continue to send necessary service-related or transactional communications, such as order confirmations, delivery updates, installation information, warranty communications, and important account or product notices.
Third-Party Websites and Services
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- ZenFit is not responsible for the privacy practices of linked third-party websites.
Our website or communications may contain links to third-party websites, applications, payment services, social media platforms, or other services.
ZenFit is not responsible for the privacy practices, content, or security practices of third-party websites or services.
We recommend that you review the privacy policy of any third-party service before providing your personal information to it.
Data Security
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- We use reasonable technical and organisational safeguards to protect your information.
- No method of electronic transmission can be guaranteed to be completely secure.
ZenFit takes reasonable measures designed to protect personal information against unauthorised access, use, alteration, disclosure, loss, or destruction. We may use appropriate technical, administrative, and organisational safeguards depending on the nature of the information and the purposes for which it is processed.
However, no method of electronic storage or transmission over the Internet can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
You should also take reasonable precautions to protect your personal information, account credentials, devices, and communications.
Data Retention
Key points
- Information is retained as long as necessary for transactions, warranty records and legal compliance.
When personal information is no longer required for these purposes, ZenFit may securely delete, anonymise, or otherwise dispose of it in accordance with applicable requirements.
ZenFit may retain personal information for as long as reasonably necessary to:
- Fulfil the purposes for which it was collected
- Complete transactions and provide services
- Maintain product, warranty, and service records
- Comply with applicable legal, accounting, tax, or regulatory requirements
- Resolve disputes and enforce agreements
- Prevent fraud or misuse
- Protect ZenFit's legal rights and interests
Your Privacy Choices and Rights
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- You may request access, correction or deletion of your personal information subject to applicable law.
Requests may be subject to reasonable verification to protect against unauthorised access to personal information. Certain information may need to be retained where required by law or where necessary for legitimate business purposes.
Subject to applicable law, you may have rights regarding your personal information, including:
- Request access to personal information held by ZenFit
- Request correction of inaccurate or incomplete information
- Request deletion of information where legally permitted
- Withdraw consent where processing is based on consent
- Opt out of certain promotional communications
- Raise questions or concerns regarding our handling of your personal information
Children's Privacy
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- Our products and website are intended primarily for adults and businesses.
Our products and website are intended primarily for adults and businesses. ZenFit does not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to ZenFit in circumstances where such collection was not appropriate, please contact us so that we can review the matter and take appropriate action.
Data Related to Fitness Equipment
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- ZenFit does not collect sensitive health or biometric data through standard equipment purchases.
ZenFit primarily operates as a fitness-equipment brand. Unless specifically stated for a particular product or service, ZenFit does not intend to collect sensitive health, fitness, biometric, or workout-performance information merely through the purchase of fitness equipment.
Where a specific ZenFit product, application, connected device, or service collects additional information, the applicable product-specific notice or privacy terms may provide further details regarding such collection and use.
Fraud Prevention and Legal Disclosure
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- Information may be disclosed to comply with law, prevent fraud or protect safety.
ZenFit may access, use, preserve, or disclose personal information where reasonably necessary to:
- Comply with applicable laws or legal processes
- Respond to lawful requests from government or regulatory authorities
- Detect, prevent, or investigate fraud or unauthorised activity
- Protect the rights, property, safety, or security of ZenFit, our customers, employees, or other persons
- Enforce our Terms & Conditions, agreements, and policies
- Resolve disputes or protect our legal interests
Business Transfers
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- Personal information may be transferred as part of a merger, acquisition or business restructuring.
If ZenFit or its business, assets, or operations are involved in a merger, acquisition, restructuring, sale, financing, or other business transaction, personal information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.
Changes to This Privacy Policy
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- We may update this Privacy Policy and will revise the Last Updated date accordingly.
ZenFit may update this Privacy Policy from time to time to reflect changes in our business practices, products, services, technology, or applicable legal requirements.
When we make changes, we may update the "Last Updated" date at the beginning of this Privacy Policy. Where required by applicable law, we may provide additional notice regarding material changes.
Your continued use of our website or services after an updated Privacy Policy becomes effective will be subject to the updated Privacy Policy, to the extent permitted by applicable law.
Grievance and Privacy Requests
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- Email: ten-support@trawlerexpress.network
- Phone: +91 9945240089
- Address: G Floor, MKP Building, Samethanahalli, Whitefield, Bangalore – 560067, Karnataka, India
If you have any questions, concerns, requests regarding your personal information, or complaints regarding our privacy practices, you may contact ZenFit using the details below.
Please provide sufficient details regarding your request or complaint so that we can properly investigate and respond.
ZenFit will endeavour to address privacy-related requests and grievances within the timeframe required under applicable law.
Governing Law
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- This Privacy Policy is governed by the laws of India.
This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India, subject to any mandatory rights or protections available to individuals under applicable law.
Any disputes relating to this Privacy Policy shall be subject to the jurisdiction specified in ZenFit's applicable Terms & Conditions, unless otherwise required by applicable law.
Contact Us
Key points
- ZenFit — A group under TEN Holding
- Email: ten-support@trawlerexpress.network | Phone: +91 9945240089
For questions, privacy requests, or concerns regarding this Privacy Policy, please contact:
ZenFit — A group under TEN Holding
Email: ten-support@trawlerexpress.network
Phone: +91 9945240089
Address: TRAWLER EXPRESS NETWORK PRIVATE LIMITED, G Floor, MKP Building, Samethanahalli, Whitefield, Bangalore – 560067, Karnataka, India
© ZenFit / TEN Holding. All rights reserved.
Questions about this document?
Email our team or review the related policy for a complete picture of how we operate.