Terms & Conditions of Sale

Additional terms may apply to specific Products, offers, promotions, installation services, extended warranties or commercial orders. Where applicable, such additional terms will be communicated to the Customer before purchase.

In case of any conflict between these Terms and a specific written quotation or purchase agreement issued by ZenFit, the specific written agreement shall prevail to the extent of the conflict.

ZenFit reserves the right to update these Terms from time to time. The Terms applicable to an order shall generally be the version in effect at the time the order is accepted, subject to applicable law.

Product images are for illustrative purposes unless specifically stated otherwise. Actual colour, finish, texture or appearance may vary due to manufacturing processes, lighting and display settings.

ZenFit may make reasonable product improvements or technical modifications provided that such changes do not materially reduce the functionality or performance of the Product purchased.

Customers should review the Product specifications, dimensions, weight, power requirements, usage limitations and installation requirements before placing an order.

An order shall be considered accepted by ZenFit when ZenFit confirms the order through an order confirmation, invoice, payment confirmation or other written communication.

If ZenFit cancels an order after receiving payment, the eligible amount paid for the cancelled order shall be refunded to the Customer using the applicable payment method, subject to applicable law and the applicable refund policy.

• Payment failure
• Inability to deliver to the specified location
• Violation of these Terms
• Circumstances beyond ZenFit's reasonable control

Prices may include applicable taxes where expressly stated. Any applicable additional charges, including delivery, installation, handling or other charges, will be communicated to the Customer before order confirmation where required.

ZenFit reserves the right to change Product prices at any time. Such changes shall not ordinarily affect an order that has already been accepted by ZenFit, except where required due to an obvious pricing error or applicable legal requirement.

Promotional offers may be subject to separate terms, validity periods, product availability and other conditions.

For certain Products, commercial orders, customised Products or special orders, ZenFit may require full or partial advance payment.

An order may not be processed until the required payment or advance payment has been successfully received.

If a payment is reversed, disputed, dishonoured or otherwise not received, ZenFit may suspend or cancel the related order.

For business or commercial customers purchasing on approved credit terms, payment shall be made according to the agreed invoice terms.

The standard manufacturing period is approximately 15–20 working days from the date of order confirmation/payment, as applicable. This period is an estimated production timeline and may vary depending on product specifications, order quantity, customization requirements, production capacity, availability of materials, or other circumstances beyond ZenFit's reasonable control.

Once the product has been manufactured and is ready for dispatch, ZenFit will arrange shipment to the delivery location provided by the customer at the time of order.

The delivery timeline after dispatch will depend on the delivery location, distance, transportation availability, logistics conditions, and other factors affecting shipment. Accordingly, delivery timelines may vary from one location to another.

Any delivery date or timeline communicated by ZenFit is an estimated timeframe unless ZenFit expressly confirms a specific delivery date in writing. Delays caused by transportation providers, weather, road conditions, regulatory restrictions, natural events, or other circumstances beyond ZenFit's reasonable control will not be considered a breach of these Terms.

The customer is responsible for providing a complete and accurate delivery address, including contact details and any relevant access information required for delivery.

The customer must ensure that the delivery location is reasonably accessible for the transportation and unloading of the equipment. Any additional requirements such as special lifting equipment, cranes, restricted-access delivery, additional manpower, or other special arrangements may be subject to additional charges where applicable.

Any request to change the delivery location after manufacturing or dispatch may result in additional transportation or handling charges and may affect the estimated delivery timeline.

Delivery will be considered completed when the product is delivered to the customer or to the agreed delivery location, subject to any applicable installation arrangements.

Standard installation will be arranged after delivery of the product in accordance with Section 8 of these Terms. The standard installation charge is included in the Product price and will not be collected separately from the customer.

Where special equipment, additional manpower or special transportation is required because of site conditions not disclosed before delivery, additional charges may apply.

• Restricted parking
• Floor limitations
• Building access restrictions
• Society/building permissions
• Difficult access areas
• Other conditions that may affect delivery or installation

Standard installation of the Product will be carried out after delivery by ZenFit or its authorised installation/service personnel.

The standard installation charge is included in the Product price. The Customer will not be required to make a separate payment for standard installation.

Installation will generally be scheduled after successful delivery of the Product. ZenFit or its authorised service partner may contact the Customer to arrange a suitable installation date and time.

The Customer shall ensure that the installation location is ready and reasonably accessible before the scheduled installation.

The Customer is responsible for ensuring adequate space, suitable flooring, access to the installation location and any required building/society permissions.

Unless expressly stated otherwise, civil work, structural modifications, electrical work, flooring work, wall modifications, special lifting arrangements or other infrastructure work are not included in standard installation.

If additional work, special equipment, additional manpower or a special installation arrangement is required due to site conditions that were not disclosed to ZenFit before delivery, such additional services may be subject to additional charges. ZenFit will communicate such charges to the Customer before carrying out the additional work, where reasonably practicable.

Installation performed by an unauthorised third party may affect warranty coverage where any Product damage or failure is caused by such installation.

Any visible transit damage, missing components or major external damage should be reported to ZenFit as soon as reasonably possible and preferably within 48 hours of delivery.

Customers should retain photographs, videos, packaging materials, delivery documents and other evidence relating to any transit damage or shortage until the issue has been resolved.

Reporting a delivery issue after the specified period does not automatically invalidate a legitimate warranty or statutory claim where applicable law provides otherwise.

A return request for an unused Product should be submitted within 30 days after/before installation, subject to the applicable return conditions communicated for that Product.

Products that are customised, specially manufactured, assembled to Customer specifications or otherwise identified as non-returnable may not be eligible for return except where required by applicable law or where the Product is defective.

Products that have been damaged due to misuse, negligence, unauthorised modification, improper installation or failure to follow operating instructions may not qualify for a return or refund.

Approved refunds will be processed through the original payment method or another appropriate method, subject to applicable payment-provider procedures.

Delivery, installation, dismantling, transportation or other service charges may be non-refundable where permitted by applicable law and where such charges have already been incurred.

Any return or refund policy applicable to a particular Product shall be disclosed to the Customer before purchase where required.

• Include original packaging where reasonably required
• Not have been modified, damaged or improperly installed

Once a Product has been dispatched, installed, customised or specially manufactured, cancellation may be restricted.

Cancellation charges, if applicable, will be communicated according to the relevant Product/order terms.

Custom-built, made-to-order or specially configured Products may be non-cancellable once manufacturing or preparation has commenced, except where required by applicable law.

For the first one (1) year from the date of delivery, the Product is covered under a Complete Product Warranty, subject to the applicable warranty exclusions. During this period, manufacturing defects and eligible failures affecting the Product or its covered components may be serviced, repaired or replaced by ZenFit or its authorised service provider, as determined by ZenFit and subject to the applicable warranty terms.

After completion of the first year, the Product will continue to have warranty coverage for an additional two (2) years, making the total warranty period three (3) years. During the second and third years, the warranty will be limited to the structural components of the Product, including the main structural frame and other structural components specifically identified by ZenFit as covered under the structural warranty. Non-structural components, electrical/electronic components, motors, displays, cables, upholstery, consumable parts and normal wear-and-tear items may not be covered during the second and third years unless specifically stated in the applicable Product warranty.

Unless otherwise specified in writing, the warranty period shall commence from the date of delivery of the Product.

The specific remedy will depend on the nature of the defect, availability of parts and the applicable warranty terms.

Components subject to normal wear and tear may have limited warranty coverage or may be excluded from warranty coverage unless specifically stated otherwise for the relevant Product.

Nothing in this Warranty Policy is intended to exclude, restrict or limit any mandatory rights or remedies available to the Customer under applicable law.

• Photographs or videos showing the issue
• Description of the problem
• Any other information reasonably required by ZenFit for diagnosis

• Unauthorised modification or alteration
• Unauthorised repair or servicing
• Incorrect installation
• Installation or relocation by an unauthorised person where such installation or relocation causes the failure
• Failure to follow the Product's operating or maintenance instructions
• Use of unauthorised accessories or replacement components where they cause damage
• Normal wear and tear
• Cosmetic deterioration that does not affect functionality
• Damage caused during relocation or transportation after the original delivery
• Improper electrical supply or electrical fluctuations
• Fire, flood, water damage, lightning or other external events
• Commercial or institutional use where the Product is specified only for domestic use
• Any other use outside the intended purpose and operating conditions of the Product

Customers should read all safety instructions before using the Product.

Appropriate supervision should be provided where required, particularly when equipment is used by children or inexperienced users.

Customers must comply with applicable weight limits, operating restrictions, clearance requirements and installation requirements.

Strength equipment and other Products that require anchoring or floor securing should be installed and secured in accordance with ZenFit's installation instructions.

ZenFit shall not be responsible for injury or damage resulting from misuse, unauthorised modification, failure to follow safety instructions or use outside the specified operating conditions, to the extent permitted by applicable law.

Failure to perform required maintenance may affect Product performance and, where applicable, warranty coverage.

Only suitable cleaning materials and maintenance procedures specified or recommended by ZenFit should be used.

Customers should contact ZenFit or an authorised service provider when professional servicing is required.

Service response and spare-part availability may vary depending on location, Product category and the nature of the issue.

Replacement components may be new, refurbished or equivalent components where permitted and appropriate.

ZenFit may require the defective component to be returned before providing a replacement in certain circumstances.

Nothing in these Terms shall exclude or limit liability that cannot lawfully be excluded or limited under applicable law.

Where legally permissible, ZenFit's liability relating to a particular Product shall be limited to the amount paid for that Product, except where a different limitation is required by applicable law.

Such circumstances may include natural disasters, floods, fire, epidemic or pandemic events, transportation disruptions, strikes, labour shortages, government restrictions, war, civil disturbances, supply shortages, import/export restrictions, power failures or other similar events.

Where such circumstances occur, ZenFit will make reasonable efforts to resume performance as soon as reasonably practicable.

No Customer may reproduce, modify, distribute, commercially exploit or use ZenFit intellectual property without prior written permission.

Unauthorised use of ZenFit intellectual property may result in appropriate legal action.

ZenFit may update, suspend or modify website features, product listings or digital services from time to time.

Customers must not use ZenFit's website or digital services for fraudulent, unlawful or abusive purposes.

Promotional communications will be handled in accordance with applicable law and the Customer's communication preferences.

Customers may contact ZenFit to request assistance regarding communication preferences where applicable.

Personal information will be handled in accordance with ZenFit's applicable Privacy Policy and applicable Indian law.

Customers should review the ZenFit Privacy Policy for additional information regarding collection, use, storage and disclosure of personal information.

Where permitted by law, ZenFit may cancel transactions or restrict access to its sales channels in response to such activity.

Customers should provide their order number, contact details and a clear description of the issue wherever possible.

ZenFit will endeavour to acknowledge and resolve customer complaints within the timeframes required by applicable law.

Any disputes shall be subject to the jurisdiction of the courts having appropriate jurisdiction over Whitefield Bangalore, Karnataka, India, unless applicable law provides otherwise.

Nothing in these Terms is intended to restrict any mandatory rights available to consumers under applicable Indian law.

Registered Office: TRAWLER EXPRESS NETWORK PRIVATE LIMITED, G Floor, MKP Building, Samethanahalli, Whitefield, Bangalore – 560067, Karnataka, India

Customer Support: ten-support@trawlerexpress.network

Phone: +91 9945240089

Website: https://trawlerexpressnetwork.com/